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Shipping & Returns

QSRStore Shipping and Return Policy

Return Policy

QSRStore accepts returns within 14 days of items classified as dead-on-arrival (DOA) or misships (item shipped is not the item you purchased).  No returns will be accepted for orders due to customer error.

Return shipments classified as DOA or misships to:

Returns – QSRStore.com
2001 Stanley Gault Pkwy
Suite C
Louisville, KY  40223
Attn: RMA#

RMA Policy

  1. A Return Materials Authorization (RMA) number is required for all returns.
  2. An RMA number must be visible on all returns.  Do not write on the original product box!
  3. QSRStore.com does not accept returns of software.
  4. Misships must be claimed within 14 days of QSRStore invoice.
  5. Product will be returned to customer under the following circumstances:
    1. If a product is returned missing any components sent with the original order.
    2. If the condition of the returned product is in any way misrepresented.
    3. If the received product is damaged in any way.
    4. If there is not a valid and visible RMA number.
    5. If a product returned on a DOA is tested as full functioning product.
    6. If product is received over 30 days after the date the RMA number is issued.
    7. Customer is responsible for cost incurred by QSRStore due to misrepresentation of the condition of the product.
    8. Customer is responsible for freight when returning products.
    9. Product that is discontinued / obsolete from the supplier does not qualify for return.

NON-DOA Returns Policy

  1. NO open box returns for non-DOA products.  Product box must be clean and undamaged, with no marks of any kind.  This includes writing, stamps, or shipping labels. Ie. Written RMA numbers.  All products must be double boxed.
  2. Original manufacturer’s packaging, both inside and outside must be unused.  Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the customer received them.
  3. Customers have 30 days from date of invoice to request a non-DOA return.  The RMA # issued is valid for 30 days from issue date.
  4. There will be a restocking fee of 25% on returns resulting from customer error.
  5. Non-DOA configured product may not be returned.
  6. For customers on credit terms, credit will be applied to your account when the product is received by QSRStore.
  7. For customers on credit card status, replacement product will be sent upon receipt of product by QSRStore.  If desired, we will send replacement product at your normal credit card status and you can request from the credit department a refund/credit to your card when the returned product is received by QSRStore.
  8. Customer is responsible for freight costs when returning product.

DOA Returns

  1. Refer to manufacturer’s warranties and returns policies.
  2. If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the customer.
  3. Products that show signs of use are not returnable to QSRStore as DOA.
  4. For customers on credit terms, credit will be applied to your account when the product is received by QSRStore.  Replacement product will be sent in advance, freight free via UPS Ground.
  5. For customers on credit card status, replacement product will be sent upon receipt of product by QSRStore.  If desired, we will send replacement product at your normal credit card status and you can request from the credit department a refund/credit to your card when QSRStore receives the returned product.

 

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